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Time _____ Title
8:00 Registration
8:55 Holy Quran Recital

Opening & Welcome address

H.E. the Governor of CITC Dr. Abdulaziz Salem AlRuwais

9:15 Speaker Felicitation
9:30 – 9:50

CITC Keynote & CITC Presentation

Dr. Sulaiman Mirdad, Advisor to the Minister, CITC

The Kingdom of Saudi Arabia is witnessing a shift towards a non-oil based economy manifested in Vision 2030 and NTP 2020 along with increased focus on job creation and supporting local investment and small and medium Enterprises. E-Commerce can contribute significantly to achieving these goals, and supporting E-Commerce is one NTP’s key strategic objectives.

9:50 Q & A
9:50 – 10:15

Presentation by Careem

Iyad Al Dalooj, GM - Careem

10:15 Q & A
10:20 Coffee break
10:40 – 11:40 Panel 1: Enabling E-Commerce in the Kingdom of Saudi Arabia – A Government Perspective

Chairperson : Adil AbuHaimed, Spokesperson - CITC

E-Commerce is a relatively nascent sector in the Kingdom of Saudi Arabia, and different regulators are key contributors to e-commerce growth. Consumer protection, payment security and logistics reliability can either be a driver or an inhibitor to e-commerce adoption. In this panel, regulators of the different aspects of e-commerce ecosystem will discuss current and planned regulations and priorities and their impact on growth and adoption of e-commerce in the kingdom.


• Ziad AlYoussef, General Manager of Payment Systems - Saudi Arabian Monetary Authority (SAMA)

• Sami AlHussayen, Vice Governor for Enterprises Support Consumer Protection Agency - Small and Medium Enterprises General Authority (SMEA)

• Waleed AlHarkan, VP Investment - Saudi Post (SP)

• Badr AlGhamdi, Director of Digital Sectors - National Digitization Unit (NDU)

• Abdullah AlSalih, Vice-Minister Advisor - Ministry of Commerce & Investment (MCI)

11:40 Prayer Break (Duhr Time 11:38am)
12:05 – 12:20

Advantages of .SA Domains

Raed AlFayez, Internet Services General Manager - CITC

12:20 Q & A
12:25 – 13:40 Panel 2: Innovation and Cutting edge Technology Perspective

Chairperson : Mazen Darrab, Managing Director - ZID

Online businesses in general and e-commerce in particular are often associated with innovative technologies and business model. Locally, regionally and globally, e-commerce is witnessing continuous innovation in products, services and business models: from innovative business models like factory-to-consumer (F2C) to use of artificial intelligence (AI) and virtual reality (VR) to enhance customer experience and increase sales. In this panel, representative from the e-commerce value chain will discuss how innovation can help e-commerce players succeed.


• Yazeed AlTaweel, CEO - RQMNH

• Rashid AlBallaa, Managing Director - National Technology Group (NTG)

• Talal A. Ajina, Country Head (KSA) - PayTabs

• Ahmed Marie, Country Manager (KSA) - Aramex International

• Muhammad Arrabi, CEO - EcommerceSea (

13:40 – 13:50

E-Commerce outlook for the Kingdom of Saudi Arabia

Hamza Naqshabandi, Principal Analyst – IDC Saudi Arabia

13:50 Summary & End Of Conference/ Lunch & Networking